Don't buy anything from them! On July 27th I received a notice stating that the item had shipped. Track your OpticsPlanet order status with tracking number, get real time notifications when your parcel delivery status updated. On-staff experts offer knowledge and advice to assist you, and free returns help you shop without worry. Never again will I buy anything from this poorly managed company. Outdoor Limited. WARNING! It provides free shipping within the contiguous U.S. for orders over $49. Top reviews 's website that due to COVID-19 they are experiencing delays in fulfilling orders and the shipping process. Product was as expected and in perfect condition. Pine Valley Munitions. Then when you call, you get hostile customer service. Thus, if there are 10 people that ordered the same product that they only have 10 in stock, and you are the 11th customer in line, the product would no longer be in stock by the time they got to to your order. One month later, the parcel is lost somewhere "in transit" in the USPS network. DO NOT USE THIS COMPANY!!! Our partners pay to be accredited, and we may earn money from them or other companies on our site when you complete a form, make a call, or click on a link. And good look actually finding any optic sights that aren't overpriced. OpticsPlanet is an online merchant specializing in outdoor, tactical, hunting and shooting accessories. With that being said, here is my personal response to these utterly unacceptable reviews I read... 1) It CLEARLY states on O.P. Thank you, you have successfully subscribed to our newsletter! BBB Rating & Accreditation. If you ordered from them figure minimally you will be on the phone to your credit card company to do a charge back or doing what I am going to do, take them to court for deceptive trade practices and common law fraud. My boyfriend ordered from here and said he received his order about a month or two later. Paid for the shells, received a notice a day or so later stating that my shells were back ordered for 2-4 MONTHS. They actually took my money 26 days ago, (over $300) and they claim the order is being processed, but NOTHING. Opticsplanet was first mentioned on PissedConsumer on May 18, 2011 and since then this brand received 172 reviews. OpticsPlanet.com I have read a lot of bad reviews about this company after I made the order and was worried, but as far as my experience goes I have no problem using them again if needed. It's not wise to buy again this item elsewhere, because you might end up with two units, if the first one eventually arrives. It's been stress free for me… I also emailed tech questions and always hear back by the next day… certainly say they've provided me superior service over the years and I appreciate their no BS retu. A day or so later I thought it was crap the customer service ignored me about replacement for the item. And you would wait forever. Its location on this page may change next time you visit. Based on 74 ratings submitted in the last year Everything arrived exactly what I expected. Talk about FAKE NEWS, this is a FAKE COMPANY! I’ve Been trying for days to reach someone through phone, email, message, with no luck at all. Tip for consumers:don't use this site if you need quickly. This site has the absolute WORST customer service I have ever seen! The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Shipping is free on orders over $49 (most items are eligible). Optics Planet is a good culture to work in. The delays caused me to miss out on a night boar hunt, money wasted. What really impressed me was when i called to see if i could change my shipping to be expedited they said i called just in time, and they would apply the expedite shipping for no extra cost. Sounds like most items aren't in stock and they are instead more of a "middle man.". In my experience, my order was a rather smooth process. I’ve read a lot of bad review about them not shipping timely but they had 9 left in stock when I ordered and everything went smooth. How do I know I can trust these reviews about OpticsPlanet.com? I attempted to e-mail and call this so called company only to be informed they are not answering their phones or e-mails! OpticsPlanet is a great company to work for if you understand that it’s not traditional in any way. Complaint Review: Optics planet - Northbrook Illinois . BUT WAIT! I order several items before august 1st. email saying the items are out of stock. This is a completely bogus company! Be aware that some items are restricted to authorized users only, and the company sometimes requires documentation for a purchase. Customer Service Representative (3) Web Content Specialist (2) Call Center Representative (1) Customer Care Specialist (1) Human Resources Generalist (1) OpticsPlanet Reviews by Location. Sergeant's Arms. If you did not read this, or understand what is going on in America, then shame on YOU! I did this at 12:05 am. Good luck trying to call them. Online chat refused to tell me the issue. I’ve ordered several parts, some have wait times of a few months, and I would like some information! Hunting. That will be around mid august. OpticsPlanet.com is a foreign total scam and fraud company. We value your privacy. This place is a joke. Optics Planet. Worried since a couple hundreds $ for equipment in these days is hard to part.. I am so glad I used PayPal. 9. Then they email you not in stock! Theres literally nothing i can do except take a $100 loss from my bank and pay $192 for an item that I cancled. In our commitment to offer a wide selection of products for all of your outdoor and tactical needs, you can get optics, gun parts, shooting accessories, ammunition, hunting and outdoor gear, apparel and footwear, and exclusive products you'll only find with us. They not only never sent but then lied about it. They don't fill backorders properly either. So I whent back and cancled the entire order. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! 136. Details below. Have made a request/demand that my order be canceled and a refund issued. now over 10 days later i'm receiving. Again I say avoid, avoid, avoid. ; Visit the Online Coupons section to snag promotional codes that can be used with your purchases at opticsplanet.com. They take orders for items that are back-logged without telling you. When you cancel it takes days and they now HURRY to ship your order because you want to cancel. When customer service refuses to take your call there is no service and no repeet customer. Give yourself some credit and always go with your 1st mind! optics-planet ALL IN ONE PLACE. Sat on hold five time, for 20 minutes each time, just to be sent to voicemail which they admit they don't check. Some items include free two-day shipping. Learn how to stay safe during COVID-19 in our new guide: Don’t expect to ever come in … ALL. From the way it started, to the business model, to the people who work here. Not THEIR FAULT. Spectacular OpticsPlanet Savings Tips. All returns are free. When people spend good money, they want what they ordered. NO! Go to the Today's Deals section to view all of the deals that are offered at opticsplanet.com at this time. by fearandwhiskey in KnifeDeals. 73. Most items are in stock and ready to ship from the Illinois-based warehouse. Found their listing in Ammoseek. Spend your money elsewhere. I canceled that item so they would send the other items. I see that they are not taking phone calls and not responding to emails.. NO ONE owes you ANYTHING in life, and playing the victim will only further your own self worth into frustrating despair and just makes you weak. Midway USA had it TO ME in 4 days (including weekend). Purchased items on 9/18 Worst Ever - Bait and Switch! They were not sent, I have all the ads and other emails from them. The incompetence is amazing. Only reason they got one star was because I had to give them one to rate them. Overview: Optics planet is not for the inpatient. 45 min in phone queue and was told I was sent two emails with required forms. UPDATED 08/15/2020: Optics planet held up to their word and commitment even through delays.. wrote a previous review where I was worried but no more! Thread Status: Not open for further replies. At OpticsPlanet.com you'll find hundreds of thousands of products for both those who take their passions seriously and the professionals that protect and serve others. You can't cancel the order and get your money back because it is in transit. I tried loading my receipt but it won't take PDF files. Customers can shop the OpticsPlanet website by brand, item, price, rating, color, fabric/material, gun type (for accessories) and deals. They then resent and I got it instantly. 1. No problem. In their old days they never would tell in stock till you ordered it! Though after stumbling upon these recent, ridiculous reviews, I felt compelled to write one myself. I ordered my magpul ms4 sling on a Monday and received it the following Saturday. Read complaints. Find My Match Tip for consumers:Avoid it at all costs. Enjoy reading our tips and recommendations. After it was EVENTUALLY shipped I see on the tracking page that they used ground. Customer Complaints. Happy to provide it. Astronomy. OpticsPlanet has a consumer rating of 1.39 stars from 62 reviews indicating that most customers are generally dissatisfied with their purchases. I opted for store credit and easily printed out a shipping label that they provided for free for ground shipping through UPS. I called customer service (multiple times as it has a holding sound and hangs up after a certain amount of time) finally after about 1.5 hrs or so I did get the ring and was able to talk to someone. go to midway usa. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Many products are in high demand due to this pandemic. Any payments made will be credited back to you and any pre-authorizations made will clear according to your bank’s policy.” And after another mail me he said mail that “We have not captured … Stay far far away if you want something in a timely manner. Optics Planet does offer Free Shipping on orders $49 or over. The items you really want in your order are always the items that are deleted. They act like this is my fault. No one answers the phone and there is no way to leave a message. I am giving them a 5 start still but if they do not hold up to their commitment I will be back with another review and change of stars... First off, I am not affiliated with OpticsPlanet in ANY way, aside from recently being a first time customer. I hope Optics Planet is watching these reviews since on Youtube I have not heard any bad things about optics planet but have a feeling this will changed based on these responses.. Often times if you contact customer service, they are not very honest. Now almost a month later this company decided to send out and charge me for half the order that they actually did have. They sent 6 advertisement emails over next week while I waited for shipment. This is a scam, a sketchy and shady business that anyone should avoid at ALL costs. Jan. 6th, 2021 I asked for a refund. Their tracking system still showed it as preparing for shipping . Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Company is a scam and intentionally doesn't allow shopper contact. I will continue to do business with them. Do yourself a favor and STAY AWAY FROM OPTICS PLANET. 29. I guess because I'm not sure what's slower than ground? Their way to address your frustration is simply to cancel your order that you have been waiting on for weeks. They may advertise low prices, but their customer service stinks. Go to your local shop! 275 complaints closed in last 12 months. I ordered a couple of items 10 days ago that were supposedly in stock and were stated to ship within 3-5 days. Run away! This item should be stocked so I am worried. When I try to call them, I am on hold for ever only to get a recording that they are not answering the telephone at all. They keep sending excuse e-mails but have not filled the order. Systems are dynamic, management is effective and friendly. I called optics planet and was told one item will ship in 1-2 days. Select your interests. "People demand freedom of speech as a compensation for the freedom of thought which they seldom use." This morning I get an email notification that one of the items won't ship for 2 months. They sent order confirmation within an hour or so and a tracking number the next day. Email Opticsplanet ranks 23 of 188 in Hunting, Fishing and Camping category. Smart customers would never pay full price. I email them every day and have been replied to twice. The cancellation process is beyond difficult, if you are able to do it at all. OpticsPlanet needed 2 and a half weeks to SHIP my 'in-stock' item. I wish I could give them ZERO stars. Got order confirmation email immediately, got email to verify account. Email Shop with Optics Planet Coupon, Save with Anycodes. I waited and after a month and a half I received no scope, no updated shipping info. They don't accept calls! For some, this kind of responsibility is off-putting. Many businesses are struggling now due to this pandemic, and many will not make it through this financial crisis and it will leave many people in the workforce out of jobs. They will eventually fulfill your order unless there is a problem obtaining the item you want. Optics planet has been great so far, Great selection and information on items! The site has a deals category that lists all current promotions and coupons, and prices vary greatly to help shoppers find gear that fits their budget. I ordered a scope combo from optics planet 3 months ago and they still haven't delivered. One product I received I opted to return, and getting an R.M.A. OpticsPlanet Reviews by Job Title. ConsumerAffairs is not a government agency. 2) I would have to imagine that product availability is on a first come, first serve basis. This after assuring me that what I ordered was in stock and available. OpticsPlanet is a great place to work from a software engineering perspective. No further information about parcel location or estimated date of arrival. The package was boxed professionally with bubble wrap and a coupon for future order. Are you this business? They don't ship what you ordered! Verified Reviewer Get matched with the best Home Warranty for you! Be the first one to find this review helpful. On top of that they gave me a $75 gift certificate. Filter by: If you value your hard earned money and dont mind throwing it away... shop here. Updated on 03/21/2020 This company is not yet accredited. OpticsPlanet.com Reviews Read 2 Reviews. It's a bait-n-switch scam. Tried to order several times from Optics Planet - says items are in stock - after placing order, days later says "on order" - wait weeks items never ship - suspect they make their money from advertising - WORST EVER - Stay Away, This place... requires more patience than I have. Purchased scope. I ordered at the end of November, received an email saying man items were being packed to ship on Dec 2nd and that I'd receive an email with tracking info shortly. At least they haven't billed me for something thay don't have in stock. They advertise lots of items, but have none of then in stock! Just my two cents... Take it or leave it. Palmetto State Armory. unrated. My order qualified for free shipping due to spending 400 bucks on a spur mount. I may miss out on 100’s of dollars worth of optics planet bucks because of this! As of Dec 18th that still hadn't been received. They have issues when it comes to your order being shipped and if it's really in stock. Coronavirus Covid-19 order masks now?? 1. Pew Factory. I cancled the order and didn't keep the funds in my account because I cancled it. Deals & Discounts on premium optics for hobbies and work like riflescopes, binoculars, night vision, telescopes, sunglasses & microscopes. These functions are shared by many teams within the company who sell our amazing products to infinite numbers of customers ranging from individuals to businesses and government through a variety of channels and provide an exceptional level of customer service (we weren’t ranked best overall by mystery Washington Journal shoppers for nothing). All good except trying to contact customer service! They say they will ship within a few days, and after you pay, you get an email saying shipment might not happen until 3-4 months later! Once the parcel is dispatched, contacting them is, besides very difficult, totally useless because they know nothing. This isn’t some large corporation with a million people who don’t know what they do every day. If you are lucky, you can sometimes find a deal and have it shipped without issues. Their subsidiary DVOR is even worse. Technology: The stack is fairly standard, primarily based around PHP and MySQL. To find more information about reviews and trust on Sitejabber.com please visit. Have not received any items. BUYER BEWARE! - Stay Away, Great Customer Service, But Requires Patience, Sell you product they do not have in stock, How do they get away with ripping off customers and what recourse do we have. OpticsPlanet, Inc Order Management has an exciting opportunity for an Analyst and Government/Institutional Liaison within its Risk Management Team. Well I sure appreciate it but I would appreciate it even more if I could get the item I paid for almost a month ago. Why not inform customer that product comes with additional required forms at time or purchase, why hide that?? I ordered an 11mm to weaver riser/mount and this is what I got... an opened package with an already used and stripped out piece of hardware. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I done with these guys. Optics planet has been great so far, Great selection and information on items! Copyright © 2020 Consumers Unified LLC. Overview. Coworkers: Everyone at all levels of the company is … … can't say I've ever had a bad experience with OpticsPlanet and I've been buying from them for years. The company sells more than 400,000 staff-selected products by popular brands like Bushnell, Streamlight, Trijicon, Barska and Celestron. Yes. Order something and pay an extra $50 for 1 day shipping yet they can't put it in a box until a week has passed. Have been trying to call and cancel order on line they will not answer either way. Learn more about Optics Planet`s shipping policy on this page. Now their new trick is to be so SLOW with your order that you look elsewhere and cancel. Most of those negative reviews are from customers who don't understand how to use our inventory system to see if an item is on back-order, and they don't understand that we don't charge a person until the order ships. I have had multiple occasions where they list an item in stock that is not in stock.